Industry News

Judge grants temporary restraining order for Windstream in lawsuit against Charter

by Mike Robuck on April 16, 2019
A bankruptcy judge granted Windstream a temporary restraining order against Charter Communications over an ad campaign that targeted its customers. The judge ruled from the bench yesterday with a written order to follow, according to a Windstream spoke...
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Cisco scores an SD-WAN deal with India’s Airtel

by Mike Robuck on April 15, 2019
India's Bharti Airtel has picked Cisco as a technology partner, which includes deployment of Cisco's Viptela SD-WAN services.
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Q&A: T-Systems VP Axel Clauberg says carriers need to embrace a ‘failure culture’

by Mike Robuck on April 15, 2019
Former Deutsche Telekom and current T-Systems executive Axel Clauberg says telcos need to embrace a "failure culture" with their employees. Why? Because not everything will work on the first try. Still, transforming employee culture is one of the bigg...
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Roadmap to Achieve AI Benefits for Customer Experience

by Guest Contributors on April 15, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research.

The post Roadmap to Achieve AI Benefits for Customer Experience appeared first on Avaya Connected Blog.

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Report: Automation largely missing from enterprises’ security efforts

by Mike Robuck on April 12, 2019
For the most part, enterprises aren't tapping into the benefits of automation for their security efforts, according to a report sponsored by IBM. According to IBM Security's global study, just 27% of the organizations said they were significant users o...
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10 operators, including AT&T and Verizon, align around creating task force for NFVi

by Mike Robuck on April 12, 2019
The Common NFVi Telco Task Force is seeking to reduce the number of NVFi versions in use today in order to speed up the deployment of VNFs. The task force is comprised of AT&T, Bell Canada, China Mobile, Deutsche Telekom, Jio, Orange, SK Telecom, Telst...
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Two Ways to Modernize your IVR to Meet Today’s Customer Expectations

by Jon Alperin on April 12, 2019

We live in an age of voice-enabled everything. If consumers can dim the lights, check the weather, and change the

The post Two Ways to Modernize your IVR to Meet Today’s Customer Expectations appeared first on Avaya Connected Blog.

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Microsoft, Amazon still in the running for Pentagon’s $10B JEDI contract

by Mike Robuck on April 11, 2019
While Amazon and Microsoft made the cut for the Pentagon's $10 billion cloud services contract, Oracle and IBM did not. The U.S. Department of Defense announced on Wednesday that Amazon and Microsoft met the minimum requirements to win its cloud contra...
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Q&A: T-Systems’ Clauberg says industry needs more collaboration

by Mike Robuck on April 11, 2019
T-Systems Axel Clauberg says that standard bodies and open source communities could do an even better job of collaborating with each other. At last week's Open Networking Summit in San Jose, California, he spoke about the need for collaboration between...
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Industry Voices—Raynovich: Why Juniper’s new SD-WAN focus makes sense

by Scott Raynovich on April 11, 2019
Juniper Networks' SD-WAN strategy has been in works for a while now, but this week's announcement brings it into a sharper focus. Juniper's announcement to create a new cloud-based SD-WAN management platform also gives visibility on how Juniper could l...
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