Industry News

Planning for RPA? Read This First

by Jim Shand, Director in AlixPartners' Digital Practice on December 19, 2018
Understand how three key elements are crucial to the success of an automation project.
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‘Tis The Season to Give Back

by Faye Tylee on December 19, 2018

If you’re like me, you’ve recently looked at your calendar and wondered where in the world this year has gone.

The post ‘Tis The Season to Give Back appeared first on Avaya Connected Blog.

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Defining the Right Business KPIs

by Lisa Morgan Freelance Writer on December 19, 2018
Organizations continue to become more metrics-driven, but when business outcomes don't turn out as expected, the lament is sometimes "we were measuring the wrong things." If you want to measure the right things, consider these tips from Gartner's Doug ...
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ETSI launches blockchain industry group

by Mike Robuck on December 18, 2018
The European Telecommunications Standards Institute (ETSI) announced Tuesday that it has launched a new industry specification group for blockchain. The news is further confirmation that the telecommunications industry is intent on leveraging blockchai...
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Where in the World Is Santa?

by Jerry Dotson on December 18, 2018

‘Twas the night before Christmas, the contact center was quiet, Not an agent was stirring, not even a pilot. The

The post Where in the World Is Santa? appeared first on Avaya Connected Blog.

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Cisco to buy semiconductor company Luxtera for $660M

by Mike Robuck on December 18, 2018
Cisco announced Tuesday that it's buying privately held semiconductor company Luxtera for $660 million in cash and assumed equity. The deal is slated to close in the third quarter of Cisco's fiscal year 2019.
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CenturyLink fortifies businesses’ security with Palo Alto’s next-generation firewalls

by Mike Robuck on December 18, 2018
CenturyLink announced today that it has blended Palo Alto Networks' next-generation firewalls into its Security Log Monitoring service. With digital transformations, as well as new services and applications, network endpoints are proliferating for busi...
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Predictions for Artificial Intelligence in 2019

by James Kobielus Lead Analyst, SiliconANGLE Wikibon on December 18, 2018
From issues such as privacy and data bias regulation to model training and self-service AI, you can expect a broad range of key advances in the artificial intelligence space.
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Debunking Three Common Cloud Misconceptions

by Jeff Canter, Chief Operating Officer, NICE inContact on December 18, 2018
Combatting the misconceptions surrounding cloud computing requires continuous exploration of new opportunities emerging today because of ongoing cloud technology innovations.
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Google pours $1B into New York City campus

by Mike Robuck on December 17, 2018
Google is expanding its presence beyond Silicon Valley by investing more than $1 billion to establish a new campus in New York City. While Google first opened the doors on an office in the Big Apple in 2000, it's now working on building its new 1.7-mil...
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