Industry News

Avaya is a Leader in Gartner Contact Center Infrastructure Magic Quadrant

by Jim Chirico on May 22, 2018

Avaya is building on the strengths in our core technologies to ensure we continue to lead the industry in enabling

The post Avaya is a Leader in Gartner Contact Center Infrastructure Magic Quadrant appeared first on Avaya Connected Blog.

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Don’t Get Side-Tracked by Flashy Metrics, Success is in the People

by Emily Johnson Digital Content Editor, InformationWeek on May 22, 2018
Defining KPIs can be a whole different ballpark when you're in public sector IT. But even if you're not, the takeaway from these stories can easily be applied to the private sector: focus on the impact, the people, the customer, and success will follow.
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Verizon: Service chains are essential, but automation needs more work

by Mike Robuck on May 21, 2018
Verizon has orchestration in place across its network to support various delivery models and services, but closed-loop automation is lagging a bit. In an interview with FierceTelecom, Verizon's Shawn Hakl, senior vice president, business products, and ...
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GSK Updates Analytics Platform for Faster Drug Development

by Jessica Davis Senior Editor, Enterprise Apps on May 21, 2018
GSK began an overhaul transformation of its R&D data and analytics infrastructure three years ago. Here's what it looks like today.
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AT&T, SK Telecom and Intel team up to launch Airship OpenStack for cloud management

by Mike Robuck on May 21, 2018
Working in tandem with SK Telecom, Intel and the OpenStack Foundation, AT&T said it was launching a new open infrastructure project called Airship. AT&T's Amy Wheelus, vice president of cloud and domain 2.0 platform integration, wrote in a company blog that Airship lets "cloud operators manage sites at every stage from creation through minor and major updates, including configuration changes and OpenStack upgrades."
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Keep Company Culture Current to Avoid Becoming an Irrelevant Brand

by Jean Turgeon on May 21, 2018

The last decade has been nothing short of a bloody brand massacre as businesses scramble to modernize. The most recent

The post Keep Company Culture Current to Avoid Becoming an Irrelevant Brand appeared first on Avaya Connected Blog.

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How to Prepare for the Machine-Aided Future

by Lisa Morgan Freelance Writer on May 21, 2018
More business processes and highly-specialized tasks are being targeted for automation with the goal of making people and companies more efficient. If you haven't considered how intelligent automation will affect your career and your company, and even ...
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Re-Architecting for the Cloud: Optimize Your Migration Strategy

by J.R. Jasperson, Chief Architect, SendGrid on May 21, 2018
Re-architecting for the cloud is never easy, but following some key steps can result in an optimized strategy that positions your company for cloud migration success.
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Editor’s Corner— A better customer experience, not automation, is king

by Mike Robuck on May 18, 2018
With dwindling subscribers, increasing competition and, maybe, shorter attention spans, operators' top concern is providing a better customer experience. IHS Markit found that 75% of service providers surveyed for a new report made enhancing the custom...
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When Nations Vie for AI Supremacy

by Barb Darrow, Senior Director, Communications, Oracle on May 18, 2018
Countries, as well as companies, are vying for supremacy in the artificial intelligence market.
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