PRODUCTS
Interaction Management |
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Avaya Aura® Contact CenterAvaya Aura® Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers’ own terms.
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Avaya NES Contact CenterAvaya NES Contact Center provides the ability to engage customers in new ways. A superior customer experience is created by using a single interface for blending inbound/outbound voice, e-mail, web chat, and IM interactions.
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Avaya one-X® AgentThis application gives contact center agents the tools they need to be more productive, whether they work at corporate headquarters, at branch offices, or from their homes.
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Business AdvocateBusiness Advocate manages all voice, email, and Web chat interactions via a single universal queue, intelligently routing customers in real time to the best agent for their needs.
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Call CenterThe Call Center suite of call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity.
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Contact Center Control ManagerAvaya Contact Center Control Manager provides centralized operational administration exclusively for Avaya Contact Center Applications.
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Contact Center ExpressThe Contact Center Express software suite allows mid-sized organizations to equip their contact centers with multi-channel communications capabilities—so they can accept incoming communication and respond to customers using phone, email, text, and instant messaging.
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Customer Service EditionsCustomer Service Editions combines industry-leading Avaya call-processing software with a range of additional capabilities. Three packages give businesses immediate, fully enabled contact center capabilities, with flexibility for future growth.
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Interaction CenterThe Interaction Center software suite provides enterprise-class control of contact-center communications across multiple channels: voice, video, email, Web chat, and IP telephony.
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Proactive ContactProactive Contact software gives contact centers the capabilities they need to preview, initiate, and track outbound communications.
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Proactive Outreach ManagerProactive Outreach Manager offers automated outbound campaign management, enabling organizations to create and deliver automated voice, email, or SMS messages that enable users to immediately choose a self service option or interact with a live agent. |
