Email Support - requests@voicedata.com

This email address is monitored by our pool of experts for those that like to communicate electronically.

Phone Support - (1-866-836-9696)
This might be your first stop for help. Our Support Center is ready for your call 7AM to 7PM Central time, offering 8-5 coverage in all 4 time zones. We offer you Project Managers, Software Specialists, and Technicians to assist with a wide variety of incidents starting with handset questions and moving all the way up to system questions.

We charge a minimum per incident fee, check with your support agent for current pricing.

Flex Support Package (FSP) - FSP is a pre-paid "package" of services that may be used for a variety of different needs. Each package is designed to be used by organizations of any size. Choose the appropriate dollar amount by package size, based on your needs over a 1 year period. Once purchased, discounted hourly rates are deducted from your package as you use them. You choose the type of resource you need as well as the service hour category you wish to use (Standard, Extended, or Premium based on when you place the call) to best suit your needs. If you know you are going to need phone support or on site support for your communications system, why not purchase your FSP up front at a discounted rate? VDN currently offers 4 FSP products to choose from:
FSP1- $5000, FSP2 - $7,500, FSP3 - $10,000, FSPC- Custom, call for pricing

On Site Support - When you need a technician on site, we can help. Our staff of fully certified engineers are available to come to your location for moves, adds, or any other changes or repairs that you might need. Check with our dispatching agent for current rates for trip charges or travel & expense charges.

24 Hour Intelligent Switch Alarm Monitoring (ISAM) - Voice & Data Networks offers 24x7 Alarm Monitoring and Response. Our customized switch monitoring system (ISAM) consists of a dedicated server that receives alarm notifications from PBX, voice mail and other adjuncts. The system logs alarms into a ticketing system and applies rules to determine the appropriate course of action based on switch type, alarm severity, customer,maintenance service level and other parameters.
Actions taken can include customer notification (e-mail, pager or fax), technician callout, automated command execution, etc. The system maintains a detailed history of alarm information and actions taken to resolve the call.

Time & Materials - If you prefer to "pay as you go" we offer support to our customers based on a time and materials charge. Check with our dispatching agent for VDN's current T & M rates.

Contract Support (Maintenance) - See our Maintenance section (under the Services button) for a full description of our different maintenance plans.