VDN Avaya Nortel Maintenance and Support

Voice & Data Networks Support

We understand that support of your communications system is critical to your success.
VDN has you covered with a number of technical support options to choose from - Phone support, On-site, Remote monitoring 24 x 7 -either in contract form, Flex Support Packs (FSP), or Time & Materials. We help you to choose the right scenario to meet your needs for today and the future.

TECH SUPPORT - 1-866-836-9696

MAIN SWITCHBOARD - 1-800-246-7999

EMAIL - requests@voicedata.com

Return Merchandise Authorization

At Voice & Data Networks, customer satisfaction is our number one priority. Whether you received incorrect product or have a defective item, we wish to correct the situation as quickly as possible. Please follow the procedures listed below for any merchandise returns you may have. Appropriate credit will be issued upon receipt and testing of the returned product.

The RMA procedure is as follows:

1. Contact our Returns Department at 1-800-246-7999 or rma@voicedata.com
to have an RMA issued.

Please provide the following information:

a.  Company Name
b.  Item Number / Description of Product
c.  Serial Number (Required for new product)
d.  Problem incurred with product or shipment
e.  Shipping address for replacement (if applicable)
f.  Mailing address and contact for Credit Memo
g.  Contact Phone Number
h.  E-mail address to send RMA form (& Return Label if applicable)

2. Once you are in receipt of an RMA document (and Return Label if applicable), please complete the following steps:

a. Specify problem incurred on the provided line on the RMA
b. Reference the RMA # on the outside of the package being returned
c. Ship product to:

Voice & Data Networks, Inc.
Attn: RMA Department
6981 Washington Avenue South
Edina, MN 55439

Please note:

-	To ensure proper credit to your account, returns must be received within 10 business days of the RMA issue date or product will be returned to sender and credit will not be issued.
-	Any return that is physically damaged, either due to poor packaging or obvious abuse, will be returned to sender and credit will not be issued.
-	Any new equipment must include all components and be returned in original packaging (make sure serial numbers match the box!). Boxes must be unmarked and undamaged in order to receive credit.
-	Restock Fees may also apply if the VDN return policy has not been followed.
-	Voice & Data Networks, Inc. follows all manufacturer return polices.

If you have any questions, please do not hesitate to contact our Returns Department at:
1-800-246-7999 or rma@voicedata.com.

Thank you for choosing Voice & Data Networks, Inc.!