Unified Communications and Collaboration (UC&C) can provide significant benefits to organizations of any size, including the ability for IT to manage all communications as a single entity, the ability for users to have a single interface into all of their communications functions, the ability for organizations to make faster decisions, and reduce overall costs because of the integration of today’s distinct communication silos into a single communications platform to drive top-line and bottom-line results.

A successful Unified Communications and Collaboration (UC&C) initiative requires a carefully orchestrated set of technology, business process, and implementation experience.  It is this experience paired with a deep understanding of the dynamics of the technologies, the impact of business process changes, and any barriers to user adoption, and the ability to use this knowledge to design, build, and implement solutions that return value for our customers.

Voice & Data Networks (VDN) has expertise and experience delivering implementation and user adoption services encompassing the full suite of Unified Communications capabilities from Avaya to Microsoft to deliver tangible results to your business.  VDN will help you design a complete UC architecture to support your implementation of Unified Communications, such as presence, instant messaging, audio/video conferencing, content sharing and collaboration, web conferencing, voice over IP (VoIP), and unified messaging.  Services may be customized and those offered may include: 

• Analyze the technical and architectural alternatives for deploying UC&C.
• Assess current network and technical architecture to determine required changes necessary to support UC.
• Assess existing carrier contracts.
• PBX integration and use of Session Initiation Protocol (SIP) trunking.
• Define the appropriate network design and overall UC&C architecture.
• Requirements, compatibility, and impacts related to integration or coexistence with other enterprise applications.
• Design and support monitoring, logging, and recording of communications.
• Develop a realistic implementation plan to support business requirements.
• Establish project costs and schedule.

VDN’s experienced architects and consultants will work with you to define how Unified Communications capabilities fit into your existing environment, to develop the solution architecture, and to design a voice and data network architecture to support your business and technical strategy and requirements.

Working with your key stakeholders, VDN will lead you through the design for the infrastructure, hardware and software components of your UC&C architecture.  VDN will evaluate your requirements for performance, high-availability, security, and other key architectural design factors, and balance these with your budget and resources.  VDN will evaluate and present alternatives, work with you to determine the direction for the solution, create a detailed architecture and network design, if applicable, and ultimately provide an implementation plan that ensures a successful deployment.

VDN is recognized for its proven ability to unify disparate communications applications and to successfully deploy complex mission-critical voice technologies.  This experience enables VDN to provide its customers with an unparalleled level of expertise.  The comprehensive set of professional services offerings from VDN range from business and IT strategy to implementation and integration of UC&C into key business processes and applications, to developing user adoption strategies and deploying UC&C capabilities throughout the enterprise.