Avaya Messaging and Unified Communication solutions expand the value of enterprise messaging through new capabilities that enable businesses to improve responsiveness to customers and associates, and lower total cost of ownership of messaging systems.

Overview:

Avaya Messaging and Unified Communication solutions enables quick and effective communication and collaboration across the enterprise. New mobility and desktop applications improve levels of responsiveness, in turn helping to accelerate transactions and revenue generation opportunities. Enhanced messaging capabilities, such as Speech Access, give mobile employees hands-free access to desktop tools (e.g. Microsoft Outlook) and communications (e.g. dialing, conferencing) through simple and intuitive speech commands.

Business Benefits:

• Lower Total Cost of Ownership (TCO) through: Server Consolidation, Reduced Management and Administration Costs, Increased System Reliability and Service Levels, Business Continuity, Investment Protection, User Self-Service, and overall Minimal User Training.
• Enhances Productivity and Responsiveness through: "Find Me/Notify Me" capabilities.
• Support for multiple Telephone User Interfaces (TUIs); allowing familiar commands for caller interface which provides ease of Use.
• Desktop application integration; Speech Access mobility support; Caller Applications for improved customer service.