Avaya is a leading global provider of business communications applications, systems and services focused entirely on serving the needs of businesses large to small.
Their unique combination of communications applications, systems and services help simplify complex communications and work with existing technologies from other vendors, enabling customers to unlock value and potential from their network. And by embedding communications into the very business processes of an enterprise, they help to improve the way organizations work - making people more productive, processes more intelligent and customers more satisfied.
Drawing on a rich heritage of enterprise telephony and mastery of IP-based technologies, the Avaya product set helps customers to grow revenue, lower risk, reduce costs and achieve superior business results.
As a leader in IP telephony, Avaya helps customers to realize business value and create competitive advantage by driving the integration of communications and business applications across any network and device.
Through innovative technology and services, customers can integrate IP telephony solutions with existing communications investments to enhance and evolve their networks and communications applications at their own path and pace.
Avaya enables businesses to achieve superior results by designing, building and managing their communications networks. Focused on enterprises small to large, Avaya is a world leader in secure and reliable IP telephony systems, communications software applications and full life-cycle services. Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to create value and enhance business performance.
Avaya consistently is recognized as a global leader by industry and technology experts and has achieved worldwide leadership positions in the following:
- No. 1 worldwide in IP Telephony1
- No. 2 in IP Telephony in Europe, Middle East and Africa2
- No. 1 worldwide in Enterprise Telephony3
- No. 1 in Call Centers in North America4, Latin America5 and Europe6 and Asia Pacific7
- No. 1 worldwide in Enterprise Messaging8 and Unified Communication9
- No. 1 in the U.S. in PBX Maintenance Services10
- Leader Quadrant of the Gartner Corporate Telephony Magic Quadrant for North America11
- Leader Quadrant of the Gartner Corporate Telephony Magic Quadrant for Europe, Middle East and Africa12
Avaya Global Services has approximately 9,000 services experts worldwide, supported by 24 network operations centers, 13 technical support centers and unique patented design and management tools.
Every day, people use over 100 million Avaya voice mailboxes.
Avaya employs approximately 20,000 people, including some 2,500 research and development professionals worldwide.
Avaya has about 2,500 authorized or certified partners worldwide.
Sources: 1Synergy Research Group, Q2 2005 Enterprise Telephony Market Shares, August 2005; 2Synergy Research Group, Q1 2005 Enterprise Telephony Market Shares - EMEA, May 2005; 3Dell'Oro Group, IP Telephony Enterprise Report, 2Q05, August 2005; 4Gartner Group, 2004 Preliminary Market Statistics: Call Centers, North America, March 2005; 5Frost & Sullivan, Latin America Contact Center Solutions, 2004; 6Gartner Group, Contact Centers, Western Europe, 2004 (Preliminary), February 2005; 7Frost & Sullivan, Asia Pacific Interaction CRM Markets, 2004, June 2005; 8In-Stat/MDR, Unified Messaging Usurps Traditional Voice Messaging, August 2004; 9Radicati Group, Unified Communications Market Trends, 2004-2008, September 2004; 10InfoTech, InfoTrack for Enterprise Services: Maintenance Services Analysis, January 2005; 11Gartner Magic Quadrant for North American Corporate Telephony, 2005; 12Gartner Magic Quadrant for Corporate Telephony in EMEA, 2005.