Career Opportunities

At VDN, we know that our competitive advantage is the people we employ. We pride ourselves in having a team of the best people in the industry. We believe in certification at the highest levels, so we continually meet or exceed manufactures training requirements for all our people in their respective areas. We're committed to maintaining a fun and exciting workplace environment that has its roots based in exceeding expectations, and ongoing accountability. VDN is able to achieve and maintain these standards through hiring talented and experienced personnel, and by providing ongoing training and development opportunities, employee recognition, and superior communication. When you're ready to step up to the best in the industry, contact VDN. We're excited to have you join our team of elite experts.

Current Openings:

ACCOUNT EXECUTIVE
Voice & Data Networks, Inc., a Platinum Avaya Telecommunications dealer, is seeking a qualified Account Executive-Aftermarket to join our successful and driven Team!

This immediate opening accurately and precisely delivers cost effective Telecommunications equipment in a timely manner to businesses while providing our customers with the highest level of customer service. The Account Executive-Aftermarket employee establishes and retains relationships with new and existing customers in order to grow revenue and margin within a transactional environment. High levels of customer responsiveness, detailed follow-through and the ability to up-sell within the Avaya and compatible product lines are also required. This position must determine the requirements of the customer and develop a timely and accurate solution from either personal expertise or with the assistance of other technical resources.

DUTIES AND RESPONSIBILITIES

Focus on existing and new accounts for consistent and immediate revenue stream.
Cold Calling and Recording contact information using the corporate wide CRM tools.
Cooperate with other departments to grow aftermarket opportunities within existing customer base.
Assist in developing strategic marketing campaigns to prospective and existing customers.
Work with vendors and suppliers SBA Process for most competitive pricing for customers.
Add Cisco, Nortel, Siemens/Rolm and others to our aftermarket portfolio.
Create high customer service through understanding of specific manufacturers' products and customers' needs.
Job duties, functions and responsibilities may change at the discretion of the company.

PREFERRED EXPERIENCE

Sales, inside sales and/or customer management skills
Mid-level knowledge of voice products and solutions
Experiences with selling network equipment and services and solution-selling

SENIOR SOFTWARE SPECIALIST
Voice & Data Networks, Inc., a Platinum Avaya Telecommunications dealer, is seeking a qualified Senior Software Specialist to join our successful and driven Team!

This immediate opening reports to our Director of Operations and is responsible for programming all aspects of AVAYA Communications Manager, gateway and voicemail applications, as well as design and implementation of call centers. Provides customer support on PBX software including moves, adds and changes (MAC). Provide pre-sales support to the sales organization. Provide consulting and support to the customer for correct applications and implementation. Position may require travel.

DUTIES AND RESPONSIBILITIES

Responsible for software configuration for Avaya PBX and voice messaging systems including Definity, S8300, S85XX, S87XX, S88xx, Aura, Session Manager, Intuity Audix, Communication Manager Messaging/Modular Messaging, CMS and related systems.
Familiar with operational and procedural best practices.
Provide appropriate application and call flow documentation.
Responsible for system trunking assignment (analog, digital, and SIP), phone set feature activation, dial plans and voice mail assignment.
Perform remote testing, diagnostics and maintenance on a variety of Avaya product lines and associated equipment.
Works with the System Account Executives and Project Managers in assuring that the customer receives the highest quality service and product from VDN.
Responsible for ensuring that implementations meet agreed customer business goals and are staged and delivered on time.
Performs system upgrades for customers PBX, voice mail and related systems.
When needed travels to customer site for installation.
Duties include lab environment configuration and staging efforts while performing basic testing on components and equipment.

ABILITY, SKILLS AND KNOWLEDGE

Solid understanding of network design including T-1, ISDN, SIP, H.323, DCS and QSIGSales, inside sales and/or customer management skills
Must be able to perform services and/or complex software installation as well as equipment installation.
Must be able to troubleshoot.
Must be able to work with carrier service vendors to resolve network issues.
Must have a customer service orientation.
Must be able to organize and prioritize responsibilities.
Must be able to document call flow and special application programming.
Must have strong PC application experience.
Capable of working flexible hours.

EXPERIENCE

3 or more years experience planning and installing Avaya PBX systems including software design required.
VoIP software design and implementation experience is required.
Knowledge of Avaya call centers and call flow management is required.
Knowledge of Avaya Definity, Communication Manager products and Avaya Voice Mail systems is required.
Knowledge of ASA or Provision.
Knowledge of Avaya Modular Messaging is desired.
Solid understanding of network design including T-1, ISDN, SIP, H.323, DCS and QSIG.
Strong problem solving, decision making and organizational skills required.
At least one professional certifications desired (incl. ACA, ACS, ACE)
Minimum two-year technical degree is desired.

Voice & Data Networks provides a comfortable work environment that is conducive to productivity. We offer an excellent benefit package including medical, dental, disability, paid time-off, life, flex spending and a 401k program.

Please submit your resume via e-mail to resume@voicedata.com or by mail to the address listed below:

Voice & Data Networks, Inc.
Human Resources
6981 Washington Avenue South
Edina, MN 55439